London Met Library Frequently Asked Questions

Find what you need in our searchable FAQ.

How Do I pay my Library fines?

1564 views   |   77   97   |   Last updated on Dec 19, 2018    Library Basics

Fines May Be Paid Online To make a payment you will need your London Metropolitan University ID number and your date of birth. Fines may take up to 48 hours (Mon – Fri) to be removed from your library account ... read more

Can I print in the Library?

1539 views   |   124   134   |   Last updated on Oct 12, 2017    PCs and Printers

Yes. There are colour/mono printers in the Library. Be sure to choose the desired options when printing documents; the default is double-sided printing. Dual purpose self service photocopiers/printers and binding machines are available across all sites. Your print account can also be used to pay for photocopying and scanning. Once a print job is sent, you can print from any machine in the universi... read more

What are the Library's opening hours?

1327 views   |   108   157   |   Last updated on Aug 30, 2016    Library Basics

Full details on our Libraries opening hours, including vacation periods, are given on our website    Opening Hours  ... read more

Can I access e-journals off-campus?

1235 views   |   116   157   |   Last updated on Aug 28, 2018    Finding Resources Electronic Resources

The Library subscribes to a wide range of electric journals, all of which are accessible off campus. You will need to show that you are a London Metropolitan University member of staff or student by logging in.  When prompted for your username and password these are the same as your University network ID and password. To find journal articles we recommend that you use Encore. This is similar to Go... read more

How can I access an e-book?

1081 views   |   123   140   |   Last updated on Feb 01, 2018    E-books Electronic Resources

    Electronic books (e-books) provide the full text of books electronically via the internet. They can be accessed on your desktop or on mobile devices via the  e-book tab in the Library Catalogue 24 hours a day, seven days a week.   Please note: the Library subscribes to a limited number of e-books from select suppliers only.  You will need to log on using your London Metropolitan University use... read more

How do I add credit to my ID card for photocopying and printing?

1040 views   |   140   120   |   Last updated on Sep 07, 2016    PCs and Printers

You can top up your print account using the online Print Credits system using a debit or credit card. You will need your University username and password. The minimum top up amount is £2.00. ... read more

How much are the fines on books and DVDs?

948 views   |   128   144   |   Last updated on Dec 19, 2018    Library Basics

Fines are charged for the late return of 1 Week loan and 3 Day loan items. All London Metropolitan University Students pay any Fines online via ePayment Please refer to the Library Website for a breakdown of the different fines Fines ... read more

How Do I Reserve an Item That Is Out On Loan?

922 views   |   117   145   |   Last updated on Oct 10, 2017    Library Basics

For details please go to the Library webpage Reserve A Book ... read more

How many times can I renew an item?

906 views   |   132   135   |   Last updated on Sep 05, 2016    Library Basics

How many times can I renew? Please see our web page on renewing items for a full explanation of how to renew an item. Remember that you cannot renew any items if you have fines of £20 or more, or if another person has reserved the item. Renewals ... read more

How do I access my Library account online?

864 views   |   117   153   |   Last updated on Sep 05, 2016    Catalogue Accounts and Logins

From the Library homepage, click the "Catalogue and My Account" link to be taken to the Library catalogue. At the top right of the screen there are the login fields. Enter your username and password.  Click 'login' and you'll see a new "My Account" tab appearing in the menu bar. You can go there to review your account, renew items, pay bills, etc. Library homepage ... read more

How Do I Connect my Laptop or Other Device to University WiFi?

857 views   |   123   128   |   Last updated on Oct 10, 2017    PCs and Printers

Students,staff and visitors can connect to Wifi using either the Eduroam or LondonMet guest Wifi connections. For details about connecting using Eduroam go to  IT Resources webpage WiFi Access To connect using LondonMet guest then go in person to the Library Information Desk to register for a temporary account. ​ ... read more

I have lost a book. What should I do?

846 views   |   99   166   |   Last updated on Nov 03, 2017    Library Basics

If you have lost a book you will need to contact the library as soon as possible with your Library card number and author/title details of the lost item You will be billed immediately for the replacement cost of the book plus any overdue fines Payments are made online via ePayments ... read more

How do I order an Inter library loan?

845 views   |   129   137   |   Last updated on Sep 05, 2016    Inter Library Loans

Inter Library Loans are ordered from the British Library primarily and other UK locations if the British Library is unable to supply an item. You can order Inter Library Loans through the Library Catalogue.  Please check our website for more information on Inter Library Loans. Alternatively have a look at the User Guide which gives a step by step guide on how to order an Inter Library Loan through... read more

Where do I return my books?

832 views   |   111   145   |   Last updated on Nov 03, 2017    Library Basics

Books can be returned using the Self-Service machines in the library or at the Library Information Desk When the Library is closed you can return books through a Drop Box at either of the Library entrances Aldgate Library Holloway Road Library ... read more

How do I book a Group Study Room?

810 views   |   110   149   |   Last updated on Nov 03, 2017    Library Basics

Group Study Rooms - for students' use only Aldgate Library has 11 non-bookable Study Rooms available  4 study rooms on the ground floor (Wi-Fi) 5 study rooms with Collaborative Desks in each room on the 1st floor 1 group study room with 4 Collaborative Desks on the 2nd Floor 1 study room with 1 Collaborative Desk on the 3rd floor Holloway Road has 4 bookable study rooms available 1 room on the ... read more

How can I access and use Bloomberg?

775 views   |   119   144   |   Last updated on Aug 18, 2017    Databases Library Basics Electronic Resources

There are currently Bloomberg Labs at Moorgate available to students in the Business School who use Bloomberg as part of their course. These are located in Room MG1-11 - please contact your tutor for details about access to these Labs. Moorgate is open 8am-9pm Monday-Saturday in term-time. London Metropolitan University is one of only a few Universities in the UK to offer direct use of Bloomberg ... read more

What is a Classmark 

622 views   |   74   104   |   Last updated on Nov 03, 2017    Catalogue Finding Resources Library Basics

The library uses a classification system called the Dewey Decimal System ( each subject is given a number/classmark ) and the material is arranged on the shelves in numerical order A book will have a label on its spine with the relevant number/classmark The catalogue will indicate this number to show where a book is located in the Library For a video on finding a Book on the Libary Catalogue  pl... read more

How do I find a book on the shelf?

614 views   |   77   98   |   Last updated on Aug 18, 2017    Finding Resources Library Basics

To find a book within the Library you will need the book's unique classmark (also called a shelfmark).  If you haven't already found this, search via the Library catalogue.  There is a Classmark number on the spine of all Library books     ... read more

Can I make a copy of a whole book?

586 views   |   60   92   |   Last updated on Sep 28, 2016    Copyright

It's highly unlikely that you can copy an entire book fairly without prejudicing the rights of the copyright owner, even for educational purposes.  The University's licence with the Copyright Licensing Agency (CLA) covers a lot of course related copying, but has restrictions on the amount that you can copy, or be supplied with: that is, no more than 5% or a complete chapter from a book, or a compl... read more

How long will it take for my inter library loan to arrive?

567 views   |   67   97   |   Last updated on Sep 07, 2016    Inter Library Loans

Unfortunately we are unable to give a cast iron guarantee as to when an inter library loan will arrive.  There are various reasons for this: Account Queries User has outstanding queries on their account e.g. fines or expiry of registration. British Library The British Library may not hold the item so we may have to apply elsewhere. The item may be held in another section of the British Library ... read more

back to top